With a fully staffed, US based, 24 x 7 helpdesk, users can have issues taken care of as they arise. No need to wait for an available engineer or obtain approval for service. Users can access this service as much as they need and there are no limits on calls or tickets. In addition to our Toll free number, AVIT provides users with an intuitive and easy to use web-based ticketing system so they can enter their own tickets and monitor their progress. Escalated tickets will be taken care of directly by Andres Vargas IT Consulting Engineers.